Add a compound
If your compound or neighbourhood is not in the list, email hello@eljiran.io with the compound name, area, and city. We will add it so residents can join.
Contact us
Email hello@eljiran.io and include:
- The email or phone number on your account
- Your compound name, if relevant
- A short description of the issue
- Screenshots when they help explain the problem
We aim to respond as quickly as we can during normal business hours in Egypt.
Common topics
Account and sign-in
If you cannot sign in, tell us the phone number or email you used and what error you see. For security, we may ask you to confirm account ownership before making changes.
Verification
Verification requires one document: a National ID or a residency/ownership document that clearly shows your name and compound. Make sure images are clear, complete, and match the account details. If your submission is rejected, check the reason in the app and resubmit with a clearer document if needed.
Listings and promotions
For listing or payment issues, include the listing title, approximate time of the problem, and any payment reference you received.
Safety and reporting
Use in-app reporting when available for abusive posts, scam listings, or suspicious behaviour. For urgent safety concerns, contact local authorities first, then email us with details.
Privacy and account deletion
You can review how we handle personal data in our Privacy Policy. Step-by-step account deletion instructions are at https://eljiran.io/delete-account. You can also use the delete-account option in Settings, or email hello@eljiran.io from the address associated with your account.
App Store / Play Store support URL
This page is the public support destination for eljiran: https://eljiran.io/support